This privacy policy describes the privacy practices of Goneo GmbH and our subsidiaries and affiliates (collectively, “Goneo”, “us”, “we” or “our”) for users of the websites of Goneo.
Goneo Commitment to Privacy
Goneo respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains Goneo’s policy regarding collecting, using, disclosing, and protecting Personal Information. The terms of this privacy statement apply to information collected from you unless different terms are specified as part of a special offer or in another form or contract we provide you. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.
Account Information
Except as otherwise set forth herein, we will keep confidential any Personal Information related to your account.
Collection of Personal Information
We collect Personal Information that you provide us, such as when you:
• Please register to use the Site or to receive our newsletter
• Contact our customer support whether by phone, email, or chat
We may automatically collect some information when you visit our Site such as the site from which you linked to us, and the time and date of your visit, purchases, and activities. We also collect information received from third parties to the extent that they have represented that they have entered into an agreement with you for connectivity of the Goneo products to our monitoring platform. Goneo does not knowingly collect Personal Information from children under the age of 16, and you must be 18 years of age or older to establish an account on the Site.
You may contact us to request that we disclose to you the categories, sources, commercial purpose, categories of third parties we share the Personal Information with, and specific pieces of your Personal Information we have collected. Furthermore, you have the right to request that we delete any Personal Information we have collected from you (please note that such deletion may prevent you from accessing the free services offered to you by us.)
Use of Personal Information
The Personal Information we collect is used to process your requests or transactions, to provide you with high-quality service, to customize the Site according to your preferences, and to tell you about specific goods or services we believe will be of interest to you. If you prefer not to receive promotional information from us, we make it easy for you to let us know. You can contact us at any time to decline promotional information (see under the heading “Choice” below).
What kinds of cookies do we use?
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below. The cookies categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site.
We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent. You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.
Retention of Personal Information
we will retain Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain usage data for internal analysis purposes. usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.
Sharing of Personal Information
Goneo does not sell or rent Personal Information to third parties without your prior consent. Goneo does not share or disclose Personal Information to third parties without your prior consent, except in the limited circumstances described below under the heading “Disclosures”.
Disclosures
We may disclose Personal Information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process or contractual necessity, respond to any claims, or protect the rights, property, or personal safety of Goneo, our customers, or the public. Information about our customers, including Personal Information, may be disclosed if it is necessary for legitimate purposes, for example as part of, or during negotiations of, any merger, sale of company assets, or acquisition. Other than in the circumstances enumerated above, we have a policy of obtaining a person’s consent if we intend to process his/her Personal Information.
Protection of Personal Information
Goneo has put into place security measures to protect Personal Information from loss, misuse, or alteration while it is under our control. Personal Information we collect is stored electronically. We use technical, contractual, administrative, and physical measures to protect against unauthorized access.
Account information is accessible online only through the use of a password. To protect the confidentiality of Personal Information, you must keep your password confidential and not disclose it to any other person. If other people have access to your email, they may be able to obtain access to your password and obtain Personal Information about you or change information about your user profile.
While we use reasonable measures to protect information that is stored within our database, and we restrict access to information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff, we cannot guarantee the security of account information.
Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of account information at any time. We cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
Choice
By registering for any part of the Site or any services or news provided by us, you agree to receive promotional messages from Goneo. If at any time you wish to stop receiving promotional information from Goneo, you may opt-out by doing one of the following:
• Calling our service representatives at the phone numbers
• Emailing us at bess@goneohome.com
Aggregate Information
Personal information does not include “aggregate” information.
Aggregate information is data we collect about a group or category of products, services, or customers, from which individual customer identities have been removed and a specific person cannot be identified through such information. Aggregate information is also any information or data that we collect from inverters and power optimizers which are available to you via the Goneo Platform. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no Personal Information will
be included in the resulting data. Likewise, information about the products or services you use or purchase may be collected and combined with information about the products and services used or purchased by others, but no Personal Information will be included in the resulting data. Among others, aggregate data helps understand trends and customer needs so that new products and services can be considered and so existing products and services can be tailored to customer desires.
Goneo appreciates the importance of safeguarding the privacy of your Personal Information that may be provided to us. Goneo does use and disclose de-identified aggregate information, to evaluate and improve our services and tailoring our products for commercial purposes. Goneo may choose at its sole discretion to transfer, sell, provide, or share such information with third parties, including Goneo's business partners for commercial purposes.
What Are Cookies and Are You Required to Accept Them?
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Online Links to Other Sites
Through our Site, users can link to other websites of third parties that provide useful information. Any information you provide on the linked pages is provided directly to this third party and is subject to that third party’s provider’s privacy policy. Goneo is not responsible for the content or privacy practices of websites to which we link.
Links from our site to third parties or other sites are provided for your convenience. We encourage you to learn about the privacy practices of each website before providing them with any information.
Updating, Reviewing or Correcting Personal Information
You may update, review, or correct your online account information on the Goneo Platform at any time online by accessing your password-protected personal account administration page. You may also correct any other information about yourself by emailing us at bess@goneohome.com or Submitting the form at the https://www.goneoeurope.com.
Changes to this Statement
Goneo reserves the right to change this privacy statement at any time but will alert you that changes have been made by indicating at the bottom of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how your information will be used. If there is ever a material change to how we use your information and the new uses are unrelated to uses we disclose in this statement, the amended Privacy Policy will be posted on the Site for your acceptance or confirmation, and you will be required to accept or confirm such changes before your continued use of the Site or the Goneo Platform.
If you have any questions about this Privacy Policy, You can contact us by sending us an email to: bess@goneohome.com.